Frequently Asked Questions General Questions.Setup and Operation.Security and Reliability.1. What is File-Works?File-Works is an Internet-based file storage and retrieval service. Users can upload, download, edit, and share files from any computer with Internet access. File uploads and downloads are done using Microsoft's Internet Explorer browser.You decide who has access to your files and you give them a user name and password.

To a logged in user, File-Works looks something like this, but you will name your files whatever makes sense for your company. Why do I need File-Works? I just Email my files to employees now.Storing and sharing your files on File-Works prevents several problems common with attaching documents to E-mails. Often, attached files are too big so they download very slowly, they are kept out by the receiver's virus protection, or they shut down their system altogether. When you have several people revising and editing one document, storing the latest version on your File-Works site solves the problem of multiple versions floating around, avoiding frustrating re-work. Also, you cannot control what a receiver does with a document you send as an E-mail attachment. With File-Works you can give a user access to read a file but prevent them from changing it.

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How do we get started?We suggest you start by taking a. This lets you set up a 10-day free File-Works system that works just like the real thing. You can set up company files, upload documents, and share them with users you designate. From your Test Drive you can access the File-Works Help system, which tells you everything you and your users need to know about File-Works.If you'd like to Sign Up with File-Works, just fill out and submit the form. Your company will be able to use File-Works right away. Can we limit our users as to which files they can access?Yes, that's what's so cool about File-Works. Your users only have access to the information you want them to see.

Think of your File-Works site as a room full of file cabinets all with locked drawers. You allow each user into the 'room' by giving them a user name and password, and you decide who gets keys to which 'drawers.' But File-Works goes one step further. You also control what action each user can take within each drawer. You determine each user's 'rights' to view, download, upload, add folders, delete, rename, and move files. How about my account information?

Is it secure?When you take a Test Drive, complete the Sign Up for service form, or log in to the File-Works system with your user name and password, you'll notice your browser's address bar shows an address beginning with 'and a little 'lock' icon appears in the status bar at the bottom of your browser window. These signals indicate the information being transmitted back and forth between your computer and the File-Works servers is being encrypted. What sort of backup system do you have in place for my files?We have two backup systems in place for files stored on the File-Works servers. The first system is a replication system that copies your files to a replication server within a few minutes of uploading them. This replication system is essentially a 'live backup' of all customer files. The second system is a nightly backup sent to yet another server.

Lektor It is no longer supported by Microsoft.Continuing to run IE6 leaves you open to any and all security vulnerabilities discovered since that date.

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Although we have never lost a customer file, we would suggest that you always keep your own copies of your uploaded files.

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